FAQ
What is your delivery area and options?
We deliver all services and products from Gold Coast to Beenleigh. We also offer Australia-wide shipping for our eternal rose products, including pre-designed bouquets and eternal rose boxes available for immediate purchase on our store. Custom eternal rose bouquets can also be shipped Australia-wide.
How far in advance should I enquire?
For flower bouquets
- For custom eternal roses, we usually require around 3 days notice. However, during busy periods or when sold out is announced, we may require up to 10 days. Special colour requests outside of red, pink, and white also require at least 10 days pre-order.
- For custom premium fresh rose bouquets or fresh mixed flower bouquets, we recommend 3 weeks notice if you would like specific colours and quantities.
We still accept last-minute orders if stock is available or if you’re happy for us to accommodate with what we currently have on hand. The more notice you give, the better we can prepare your order.
For weddings & events floral styling and decor hire
- We recommend booking as early as possible, ideally months in advance if you can, especially for larger events. This ensures we are able to source everything needed for your event and provide the best possible selection. We always try our best to accommodate every enquiry, however enquiries placed under 2 months before the event date may be limited to available stock and flower choices.
What is the difference between your faux eternal rose bouquets and premium fresh rose bouquets?
Our eternal roses are made from high-quality velvet materials designed to look like real roses and last forever with no maintenance required.
Our premium fresh roses are natural, high-quality imported Ecuadorian roses. Compared to standard fresh roses, Ecuadorian roses feature larger blooms, longer vase life, and a natural fragrance. They are commonly used by luxury florists worldwide.
Do I have to put a deposit down?
For any custom order or styling service, we require either full payment upfront or a 50% deposit to secure your order, with the remaining balance due before delivery or the event date.